Work Samples
UX.
Three wireframe rebuilds of enterprise and client portals, in insurance, machine learning and private aviation.
Liberty Mutual · Golden Eagle agent portal
Liberty Mutual.
The agent portal was confusing, and simple tasks took too many steps. Putting account lookup first on the dashboard got agents to the record faster. Cleaning up and reordering the tabs, and giving each one its own named contacts, cut the time it takes to finish a task.
Bottomline · Predictive analytics platform
Bottomline.
There was nothing to design against at the start: no interface, no screens, only a predictive analytics engine that had to guide people through the work. We began with the people who built the tools, then interviewed the users and wrote what we heard into a single summary document. From there we worked through the tasks they had asked for, built wireframes that could be tested, and designed the front-end system for the internal development team to build.
PlaneSense · Client portal
PlaneSense.
Research and the user data we gathered pointed at one goal: move owners online and off the phone. The system had to understand each owner’s fractional lease terms, and it had to carry the details that make a trip theirs, from a dog’s birthday to a food allergy to the exact names required on board. The challenge was holding all of that in screens clean enough for any owner to use, whatever their comfort with software.
